These restrictions include the following: A single contract or order addressed to a same individual that exceeds US$800, cannot be split into more than one shipment to avoid the payment of duties and taxes; Individual orders addressed to a same individual that are consolidated by the shipper or carrier on a single bill of lading (B/L) or air waybill (AWB) will be treated as a single shipment and will not be entitled to Section 321 treatment if the total value exceeds US$800; and. The brand has a solid Instagram presence with 883k followers and has been featured in media including Medium, Canada NewsWire, CTV News, and Flare. It contributes to several social and. Privacy Policy Privacy Policy. Cotton, silk, leather and wool are examples of natural fabrics produced from materials derived from plants and/or animals. Mr. Atallahs willingness to experiment with hiring people who lack fashion experience has reportedly led to high turnover among its management team. If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Modify, select the subject of your request Fill out the contact form and send us your request Contact Customer Care if you do not have an SSENSE account and would like to make changes to your existing order. Ssense also supported the French designer Marine Serre from the earliest days, when she was still showing her collections in her Paris bedroom. Otherwise, contact our customer care team directly. Machine wash in mesh washing bag in cold water, gentle wash cycle. It's too bad as they have nice curation. Yes Collaborations with brands large and small are frequent occurrences, as are lavishly produced cultural events, like the time a replica of Virgil Ablohs Chicago studio was built inside of Ssenses retail space, designed by the architect David Chipperfield, or when the experimental producer ARCA staged an elaborate performance, involving vats of fluid, on all five floors. French +1 514 700 2078. Read Customer Reviews. Some of Ssenses innovations can be seen inside its 115,000-square-foot offices that are tucked into two floors inside a drab office building on the rue Chabanel. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our Return Policy. What a nightmare. . We can check on Monday when Customer Care is back." This is exactly as Mr. Atallah likes it. To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. The platform offers over 70,000 items . You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements. It just sparked my curiosity.. Below we're giving some methods that can be used while contacting them: Toll Free +1 877 637 6002. Dozens of companies are competing for luxury goods spending online, a fast-growing market that has tripled in size over the last five years, to about $23.5 billion in 2017, according to global consultancy Bain & Company. Checking Your Order Status To verify an order's status: Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Status, the order will be marked as either Received, In Process or Shipped Please note: the status of your order will be updated throughout your order's progress. With such a wide range of international brands and designers, sizing variations are bound to occur. Montreal-based retailer SSENSE has received minority investment from Sequoia Capital that values the ecommerce platform at more than $5 billion CAD (approximately $4.13 . Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue. 4. How do you describe products? Alipay is accepted, except for customers shopping from Australia, Canada, Hong Kong and Japan. There is a delay with UPS or USPS and we are working to resolve it. Ssense Transaction cannot be processed, contact Customer Care. Sorry, this post was deleted by the person who originally posted it. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. and our Our growth is a result of our having two strong approaches the art of it and the science of it, said Krishna Nikhil, the chief merchandising and marketing officer. Another example of Mr. Atallahs outsider approach is his fixation on data and systematized thinking in an industry the fashion world renowned for its volatility. To find out more and learn how to opt out, please visit our 5. and we will be happy to help you make modifications where and to the extent possible. Whats certain is that Mr. Atallah is in the act of placing his largest bet yet: on the Chinese luxury market. It just looked good written out, so we went for it, he said, explaining that it is a play on the word essence. (While it may be obvious to some, Ssenses correct pronunciation seems to be a source of bewilderment for many. The item is taking some extra time in processing, 2. To verify an order's status: Log in to your SSENSE account; Click on the Order History tab on the left-hand side; Under Status, the order will be marked as either Received, In Process or Shipped; Please note: the status of your order will be updated throughout your order's progress. Please call us for immediate answers to questions regarding orders and shipping. Though Mr. Atallah was an under-14 tennis champion in Syria, whose first ambition was to play at Roland-Garros, his future may have been set when his tennis coach first explained the internet to him. Last checked. . SSENSE Promo Codes can help you save $23.54 on average. When we dispatch your goods, we will send a confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and SSENSE subject to and in accordance with our, . Alternatively, you can contact our Customer Care team to assist you with the return process. MORE+ Feb 23, 2023 Get Code 15 Free Shipping Buy $110 Or More On Ssense And Receive Free Shipping If the above service is not working or your tracking number is not found or no results are displayed, please use the alternative services below. By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. After reading this SSENSE review, if you still left with some questions or queries then you can feel free to contact SSENSE Customer Care anytime. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. @Collina Strada FW23. Even today, hes loath to admit any degree of insider influence, preferring instead to refer to himself and his team as expert outsiders. Its a mind-set he maintains, in part, by rarely hiring talent away from competitors. Coming from a completely closed-off world to a place like Canada, experiencing the openness of its culture, has freed us up to see things differently, he said. Privacy Policy However, if left alone, these will eventually pull away on their own. I kept after them on the chat, they kept telling me it was due to delays at the warehouse, since its been a month and a half this sweater hasn't shipped, I told him to assume this sweater is just out of stock. SSense is currently under some big time scrutiny for their shipping and warehouse issues. This is literally my nightmare. Deal. Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Common reasons that your package might be on HOLD include: 1. Service 158 Value 136 Shipping 155 Returns 125 Quality 128 Here is the list of the built-in order statuses that can be applied to orders. If you placed an order on drop day, you may just start getting your order processed or it may be in FedEx hands in transit, one of the two. Before use, seal the suede with a professional suede sealant to help repel dirt. Here are the definitions of each stage: The ssense.com website is designed to facilitate easy and convenient payment. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction. Mr. Atallah described his growing up in Syria as a culture very, very far from the world of fashion. Creating an account provides you with the ability to: Once your order has been placed an order confirmation will be sent to the email address provided at checkout. JavaScript is disabled. For heavier stains, blot with white vinegar and a clean towel. Yet they also said that its an environment where left-brained and right-brained thinking operate in relative harmony. Common reasons that your package might be on HOLD include: 1. Tariff Act of 1930 (Section 321). Cookie Notice Mr. Hu was brought on to oversee the companys rebranding, including a redesign of the website, which today attracts 100 million page views per month, according to the company. and our To find out more, please visit our Privacy Policy. Just enter the tracking number and check the order status details and delivery status information. The I actually have had nothing but good experiences with SSENSE CS, but obviously YMMV. Some former employees have also said wages at the company are low, compared with peers in the industry. Being successful meant being a doctor or an engineer, otherwise youd be a nobody.. Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. Please note: the status of your order will be updated throughout your order's progress. SSENSE offers a range of luxury, lifestyle, and streetwear merchandise to cater to its user base, but its inconsistent consumer service can be a killjoy. Its a coveted demographic expected to represent more than 70 percent of all consumers of personal luxury goods by 2025, according to recent figures released by Bain & Company. Mr. Hu was taken aback. Under Status, the order will be marked as either Received, In Process or Shipped. Geographically speaking, it does in a sense. Ssenses chief operating officer since its founding, Bassel described the first years as being defined by a sense of tinkering., It was about being curious and solving problems, he said. And since 2018, Ssense has been publishing its website in simplified Chinese to help localize its offerings. In 2018, it bought Polyvore, a fashion mood board app, once worth a reported $200 million, and promptly shut it down. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. Maybe some other time. A size conversion chart to help with international sizes. Similar experience here. Here are the definitions of each stage: Merchandise must be returned in its original packaging, and in unworn, saleable condition. Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Your authorization permits the carrier/customs broker to file on your behalf: (i) an administrative entry under section 321 of the Tariff Act of 1930, if eligible (see below); (ii) an informal entry pursuant to section 143.21 of the Customs Regulations, if eligible; or (iii)the formal entry for any order that is over $2,500, or otherwise requires formal entry. Received:You have successfully placed an order and it will be processed soon.In Progress:Your method of payment has been approved and your order will be packed and prepared for shipment shortly.Shipped:We have packaged your order and it has been assigned a tracking number. SSENSE does not process direct exchanges. SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Please note: the status of your order will be updated throughout your orders progress. Are you wondering if UPS delivers on Saturdays? In most cases orders are placed on hold when we are unable to confirm whether the artwork has reached the customer, and the estimated time of arrival (ETA) set by the artist has passed. For a limited time, eligible customers paying in GBP and EUR can also pay with Klarna (click here and select the country applicable to view the Klarna terms and conditions and proceed the same here to view the Klarnas FAQ). . This e-mail acts as an invoice and includes your order number. He began reselling designer jeans, purchased at cost from local retailers, first on eBay and later on an embryonic version of Ssense that he coded himself for his graduate thesis project. He oversees 1,300 employees spread across North America and Europe, alongside his brothers, Firas, 41, the companys chief governance officer, and Bassel, 37, its chief operations officer. Ssense Tag your most animal-loving friend. There were no uncorked bottles or public victory laps. As such, your order may incur duties, fees and import taxes upon delivery. Please note: if an order was placed using the guest check out option, you must create an SSENSE account to modify the order yourself. The platform offers over 70,000 items from more than 700 brands, the company said. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. They have a very particular eye when it comes to their casting and lighting and styling, she said. By placing an order, you agree that you are at least 18 years old, that all details you provide to SSENSE are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in your method of payment to cover the cost of the order. When we dispatch your goods, we will send a confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and SSENSE subject to and in accordance with our Terms & Conditions. Keep up to date on the current status of your package, any unexpected delays, and delivery information from your courier. Privacy Policy. Privacy Policy Our chat agents are available 24 hours a day, 7 days a week. For further information, please consult your local customs office. And the brothers are extremely quiet about their wealth or plans for the company. You have successfully placed an order and it will be processed soon. I was like, Wow, I want to do that, he said. How do I check the status of my Ssense order, package, and shipping details online? You will be redirected to the Wearing purple Salomon sneakers and a gray mohair sweater, he spoke softly and evenly as sales associates trickled into the building, a cold space punctuated by a minimalist steel lighting system and black sandblasted concrete walls (a hue customized to Mr. Atallahs exacting standards). Anyone else facing the same issue? This can be used on both water and salt stains. Contact your bank so they may authorize the transaction. Under Status, the order will be marked as either Received, In Process or Shipped. Fill out the contact form and send us your request. If you have an SSENSE account, to modify or cancel your order: Please contact our Customer Care team if you do not have an SSENSE account and would like to make changes to an existing order. Never mind that this meant the company he started out of his parents Montreal basement in 2003, with the help of his two brothers, would now be one of the most valuable luxury e-commerce operations in the world. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. That was in addition to handling customer service, warehouse picking and packing, he said of his workload during the companys early first years. For more accurate guidelines, please follow the specific care instructions indicated on the garment label. Please call us for immediate answers to questions regarding orders and shipping. SSENSE customer care is impossible to get a hold of, I've called for a week now and it says the lines are closed. Customers can use this tool to, When it comes to shipping and delivery, staying informed about the whereabouts of your package and estimated delivery time is crucial. For added assurance, every order that SSENSE ships undergoes a thorough quality check. Since SSENSE is a Montreal-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders. The best thing to do when you receive an email saying your item is on hold is to wait a couple days and if your status doesn't change you can email us to follow up. You can also contact us by email at [email protected] or by chat. Music lessons, French school and competitive tennis occupied the brothers days. If you blend, you get mush. SSENSE is a luxury fashion platform that offers a curated selection of men's and women's apparel from over 500 emerging and established designer brands. You can also contact us by email at [email protected] or by chat. . The new category is a mix of high-end furniture including Tom Sachss X-chairs, which cost $12,500 each and designer childrens wear, personal electronics and a pet clothing category featuring designs by Ms. Serre and Heron Preston. Description. SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.