Requesting Roadside Assistance View the latest videos in the Tesla Video Guides designed to educate you on product features. Blog Please visit the Account Upgrades page for more details. Also, you can get this app on your phone or the Tesla app. Choose the issue youre having with your vehicle and add any additional details necessary. Its purely the fact that many insurance companies include limited roadside assistance in their comprehensive and collision policies. Coverage begins on the date the vehicle is delivered to the first retail purchaser, or put into use, leased, orregistered as a company car or demonstrator, whichever is earlier, in the 50 states of the United States, theDistrict of Columbia or the 13 provinces and territories of Canada. At the very least, you can get a tow to the nearest service center for repairs. You can say Hi via the social media links in his bio. Any implied and express warranties and conditions arising under applicable state or provincial laws or federalstatute or otherwise in law or in equity are disclaimed to the fullest extent allowable by law, or limited in duration tothe coverage period. So, if you purchase a used Tesla thats outside the warranty period or already own a Tesla car and are over the warranty threshold and want to continue using roadside assistance, you may want to look into finding an auto insurance provider that offers this with its policies. It's accessible via the Tesla app. As part of her mission to create helpful and relatable articles, she has written over 550 pieces on car insurance and vehicle care. For the best experience, we recommend upgrading or changing your web browser. We publish unbiased information strictly for the benefit of our readers. All you have to do is call, to get help. Explore a route and well find the best locations to keep you charged along the way and upon arrival. If they cannot unlock the vehicle remotely, roadside assistance will dispatch a trained tow service provider within 50 miles to manually unlock the doors. The automaker claims that it covers more situations than what's listed on the website. Also, range anxiety remains a reality and that's made many consumers choose models capable of driving for long distances before needing a charge. Tesla Motors Club LLC (TMC) is an independent enthusiast organization and is not affiliated with Tesla Motors, Inc. or its subsidiaries. You can also request service through the mobile app as outlined above. Most of all, is it worth the cost, or should you just opt for the roadside assistance offered through your car insurance provider? Provider was very helpful and kept me informed. . This means for the first four years or 50,000 miles, Plus, Tesla roadside assistance does transfer to owners other than the original one. Tesla Roadside Assistance: Coverage & How Long it Lasts, , but these super high-tech vehicles are not impervious to breaking down or needing roadside assistance for another reason. All rights reserved. AutoFox provides towing service, lockout and Jumpstart. If the service center is farther than 50 miles, you will pay extra. Having roadside assistance can save your day if your car decides to break down while driving. Probably something sporty. Tesla Roadside Assistance is a suite of services dedicated to helping drivers in various situations for free. Tesla reserves the right to limit services and reimbursement to an owneror driver when, in its sole discretion, claims become excessive in frequency or type of occurrence. If you accidentally lock your keys in the car, you can contact, , and they will attempt to unlock it remotely. They (lawyers) have to put something in there to cover them from some serious tow bill. The company has a network of mobile technicians who can quickly reach the site of a breakdown or accident. Drivers can access the feature from the bottom of the app's home screen. You can do this by calling Teslas Roadside Assistance number, available 24/7, on the Tesla website, or in your vehicles owners manual. The Model S features full self-driving capabilities, a highly efficient and powerful motor, a comfortable interior, and versatile cargo space, as well as an advanced entertainment and computer system. #1. So you or your family can request roadside assistance. But since Tesla has a different level of uniqueness, youll wonder if you should hand-wash your Tesla, Read More Can Tesla Go Through Car Wash? Tesla roadside assistance is there to help you 24/7, 365 days a year, and is available to Tesla owners whose vehicles are under warranty or have an extended service agreement. Since we are both retired, we almost never use both our cars at the same time and we are almost never more than 50 miles from the Fremont Service center. Review our Roadside Assistance policy for service details and what you may need to provide payment for. https://www.tesla.com/sites/default/files/blog_images/tesla_announcement_social.jpg. Roadside Assistance may not be provided in certaincircumstances, including but not limited to restricted roadways, inaccessible locations (including parking garagesand off-road locations) and hazardous conditions (including due to acts of God or environmental conditions), andis limited to one service call per incident. How do I deal with insurance after a car accident? This is no different than something like AAA, or roadside assistance provided by just about any other vehicle brand (BMW, Merc, etc etc). Tesla hereby disclaims any andall indirect, incidental, special and consequential damages arising out of or relating to Roadside Assistance,including, but not limited to, loss of vehicle value, time, income, personal or commercial property, or use,inconvenience or aggravation, emotional distress, commercial loss (including lost profits or earnings), bus fares,vehicle rental, gasoline or lodging expenses, damage to tow vehicle, and incidental charges such as telephonecalls, facsimile transmissions, and mailing expenses. Coverage: A Roadside Professional will perform a lockout on your vehicle by creating a small opening between the door and vehicle frame in order to manually open your door. This depends on how far the Tesla center is from your location, and the region that you're in. Nick Versaw leads Compare.com's editorial department, where he and his team specialize in creating educational content about insurance and other related topics. period, the roadside assistance is valid. 2 out of 3 new U.S. passenger vehicles covered by Agero 115 million drivers protected each year When it comes to car insurance, there are several factors to consider beyond monthly cost. BRS kept me apprised of service timeline and checked to see if service was rendered. Copyright 2006-2022 Tesla Motors Club LLC. Roadside Assistance is not a warranty and is not provided under any Tesla warranty, but is a service intended tominimize inconvenience when your vehicle is inoperable. Having peace of mind while you're traveling is something you should strive for. When you buy a new Tesla from a Tesla dealership, you get a four-year or 50,000-mile New Vehicle Limited Warranty, which includes Tesla Roadside Assistance for the duration of the warranty period . All plans include simple emergency . However, the two service calls triggered a not so nice letter from AAA warning us that we only had three calls allowed during a year and our membership was at otherwise at risk. Should they in this circumstance--I vote yes. Most of all, is it worth the cost, or should you just opt for the roadside assistance offered through your car insurance provider? You must return the loaner wheel to Tesla within three days, and the roadside assistance team will come to install your original wheel and take back the loaner. Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. How Does Tesla Insurance Work? Battery Assistance In like manner, you may want to call the Tesla service center for the following issues if you ever face any. to Tesla within three days, and the roadside assistance team will come to install your original wheel and take back the loaner. The automaker claims that it covers more situations than what's listed on the website. Equally important, Roadside Assistance coverage may vary based on the specifics of your vehicle and your particular warranty or service plan. I was paying close attention to "how would I use this car every day" instead of "man does this car go fast!". Yes, you can continue using Tesla roadside assistance after your warranty period. Some examples of situations that may warrant a call to Roadside Assistance include: Tesla Roadside Assistance is available 24/7 and can provide towing, jump-starting, and tire changes. Its purely the fact that many insurance companies include limited roadside assistance in their. First, steam the logo to, Read More Step By Step Process To Remove Tesla Emblem!Continue. Find answers to other questions by exploring our support pages. The technician will come to your location, unlock your vehicle, and get you back on the road. Learn about all your vehicle and energy products. And the tow fee depends on the tows distance and the type of vehicle you own. Compare.com can help you find and compare a wide range of pre-owned EVs in your area. Last updated on April 18th, 2023 at 11:16 pm. If you need to replace your whole set, your bill could quickly climb to, Replacing damaged tires can be pricey, but getting great, coverage from a trusted provider doesnt have to be, thanks to, Choose from competitive quotes from top insurance companies and Jerry takes care of the restsecuring your new policy and helping you cancel your old one upon request., No long forms. and need a tow, roadside assistance will provide a one-time courtesy tow within 50 miles to a service center to have a new keyfob made. Finally, users need to choose 'Request Help' and await a response. JavaScript is disabled. Consider becoming a Supporting Member of Tesla Motors Club. If drivers find themselves in an unsafe situation, the automaker advises them to seek out emergency services immediately. Calls Tesla service, tells them somethings wrong, they send a wrecker, tow it to SC, then come to find out your kid could figure out how to turn it on. Compare.coms #1 goal is to save you money. . However, once your warranty expires and you're no longer covered, you may want to consider purchasing a roadside assistance package through your insurance policy rather than a Tesla Extended Service Agreement. The technician will come to your location, hook up your vehicle and tow it to the nearest Tesla Service Center or your destination. Before joining Hot Cars as a List Writer, Michael contributed more than 300 articles for Screen Rant about the ever-growing electric vehicle landscape. Safety Score, Explained. CarChex, a provider of car warranties, offers standalone roadside assistance (or includes roadside assistance in its warranties). Tesla Roadside Assistance is available 24/7 and can provide towing, jump-starting, and tire changes. Compare.com Insurance Agency, LLC is a Virginia domiciled licensed insurance agency in 51 US jurisdictions. Loaner wheels are to be returned within 3 days to the closest Tesla Store. Tow truck arrived on time and driver was pleasant. Roadside assistance is transferable to the new owner of the Tesla. So long as its within the warranty period, the roadside assistance is valid. Open the app and tap Roadside near the bottom of the screen. as part of their Roadside Assistance package. The Tesla Roadside Program is operated and managed by Tesla, Inc. We are proud to offer our owners world class service by partnering directly with Roadside Partners. Best for Motorcycles. Didn't the test drive blow you away last Friday? representative will tell you if your issue is something roadside assistance can help with. Loaner wheels are to . No hard work. Admiral Group plc. Its common to have car trouble when on the go, and while a quick fix is an answer most of the time, some problems will need professional attention. Tesla's Roadside service can only be requested once per incident. The chances are its not worthwhile to use it as needed and pay for the service calls after its expired. The company cites wasted room and resources as reasons not to include a spare tire in their vehicle. Our unique approach as an Original Equipment Manufacturer (OEM) allows us to manage the owner's experience from initial need for assistance to getting them back on the road. Our trained technicians are here to help you get back on the road. After Taking Delivery. You dont, however, want a feature that generates heat. The heat is discomforting and can lead to heat burns. The services offered by Tesla roadside assistance include assistance with battery charging, towing, tire changes, and more. Here is a pretty accurate description of the same thing that I felt: Actually, although they mention roadside assistance in the warranty documentation, it is not part of the warranty and covered by a separate document. is a majority member of Compare.com. There are two different ways to contact Tesla for assistance on the roadside. To answer thread question, yes, like 4 times (all for flat tires) unfortunately. Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. Confirm any additional details related to your request. Having peace of mind while you drive your Tesla is something you should strive for. No fees, ever. For Tesla vehicles with an active warranty or a Tesla Service Plan, Roadside Assistance is typically available 24/7. You must log in or register to reply here. However, you can contact Teslas Roadside Assistance service directly to get up-to-date information on the wait time. Specialties: We are a local roadside services company that offers many services for stranded motorist in broken down vehicle's almost 24 hours a day seven days a week. Tesla also offers gap insurance, rental reimbursement coverage and roadside assistance. First, you can call the service at 1-877-798-3752 if youre in the U.S. or Canada. Tesla Roadside Assistance is a free service that provides coverage for four years or 50,000 miles, which is a sweet deal for new owners. Specialties: New company looking to provide excellent service at competitive prices. You can get cost estimates and request service via the U.S. and Canada, The chances are its not worthwhile to use it as needed and pay for the service calls after its expired. So long as its within the. After Taking Delivery Through the financial request program by the same company, you can request a vehicle on credit. And if its not included, you can add it as an additional service for minimal cost likely not much more than a single service call from Tesla. Question is--DID YOU PLACE AN ORDER YET??? . Yes. If there is no loaner wheel available, Tesla roadside assistance will tow your vehicle to the nearest service center for free as long as its within 50 miles. So you or your family can request roadside assistance. Damage to the wheel or tire that causes flat or unsafe driving conditions. Purchased before January 1, 2021: 4 years or 50,000 miles. Please note that this information is subject to change, and its always a good idea to check your specific vehicles documentation or contact Tesla directly for the most up-to-date information. ? Its important to note that Tesla Roadside Assistance is only available for Model S, Model X, Model 3, Model Y, and Roadster vehicles, and only in certain countries. After about a 45-minute wait, a small van showed up , which had inside an entire set of all available tires for Tesla Model S and X, all mounted on wheels." Service providers carry specialized loaner wheels to help you with a flat or damaged tire. I'm not bananas. Thank them both, Professional U.S.-based 24/7/365 Dispatch Call Center Contracted, licensed & insured Service Providers Personalized service from our highly trained agents, Automated page speed optimizations for fast site performance. This means roadside assistance will extend to whatever the terms of that extended service contract are. Enhance your bottom line - Service providers receive a competitive pay structure featuring a base call rate plus incentives and receive prompt payment for completed roadside assistance calls. How Long Does Tesla Roadside Assistance Last? Thank you for your interest in our commercial roadside assistance program! Tesla's Roadside Assistance package comprises the following services breakdowns, flat tires, lockouts, and depleted range. It's spot, Unlike most companies in the industry, you will never have to deal with a, Peggy H. said: I was in San Luis Obispo when I noticed that my gray water dump valve, CarStub.com is the leading used car buying service in Southern California, focused on, With over 20 years in the automotive industry Car King is your go to automotive. If youre ever in an unsafe location, contact emergency services. Tesla does not list all the available services through its roadside assistance team, but it states, For all services not listed, we are still equipped and ready to assist you. Simply contact roadside assistance, and the customer support representative will tell you if your issue is something roadside assistance can help with. Thus, you should call Tesla Roadside Assistance if you experience a breakdown or any other issue with your Tesla vehicle that renders it inoperable and cant drive it to a Tesla Service Center. View the latest videos in the Tesla Video Guides designed to educate you on product features. How Your Job Title Affects Your Car Insurance Rate, How a Car Insurance Lapse Affects Premiums, Insurance Increase After an Accident: Real-Life Examples. The plan has a 25-mile tow limit and includes five tows a . Forums There is no standalone. Your submission has been received! So, if a Tesla vehicle requires Roadside Assistance, the owner can request the service through the Tesla app or by calling Teslas support line. Michael has always been passionate about automobiles, especially SUVs like the Ford Expedition and Nissan Murano. Drivers can find the current numbers for other countries on, Even with Teslas innovative solutions for addressing flat tire issues, replacing a damaged tire can cost you hundreds of dollars. (Explained)Continue, Last updated on April 18th, 2023 at 11:18 pm Tesla credit application is one of the different ways to get your hands on a Tesla model car. My wife likes to drive the Tesla more than the Lexus, so I think the terms of the towing agreement are OK. I also cancelled my AAA membership after 40 years. What to Expect on Delivery Day. If you run out of battery, this is not a covered. By the end of this article, youll understand more about the Tesla service available, known as roadside assistance, and just how much use and help it can be of you. Editorial Note: The content of this article is based on the authors opinions and recommendations alone. Ordering a New Tesla Learn about all your vehicle and energy products. Most are concerned about what effect either has on the battery. No calling around. within 50 miles to manually unlock the doors. threshold and want to continue using roadside assistance, you may want to look into finding an auto insurance provider that offers this with its policies. I was just in an accident and don't know what to do. Though it makes little, Read More Is It Better To Charge Tesla At Lower Amps? I "think" its during the new car warranty period, which is 4 years / 50k miles, but have not researched that. Im so glad I downloaded the app! Erza S. Instead of including a spare tire, Tesla uses an advanced Tire Pressure Monitoring System (TPMS) and offers free roadside assistance to valid warranty holders. Although, the wait time can vary depending on several factors, such as the time of day, location, and the nature of the request. Something went wrong while submitting the form. However, roadside services usually limit how many times you can call on them per year and price limits per event. (Explained), Tesla Credit Decision Pending: All You Need To Know. The wait time may vary depending on the time of day and how busy their support line is. Power Conversion System and Rear Drive Inverter Replacement on new models? For $90-100miles and $125-200miles, AAA coverage is a no-brainer. Whether its a flat tire, dead battery, or another issue, Tesla offers its own roadside assistance program to ensure youre on the road quickly. The average Jerry user saves. If you dont like your Tesla emblem, you can remove it and replace it with an emblem you like or leave the spot empty. How much does it cost to add a car to my current insurance policy? Compare.coms editorial team operates independently of any of the companys partnership or business development interests. Then, you can proceed to select the problems your car is undergoing. A policy that covers you when you need it, has a low deductible, and offers several discounts can be hard to find - which is why we've done the work for you. Circumstances where the vehicle cannot be unlocked normally due to vehicle, fob or app malfunction. We are committed to providing you, our customer, the highest quality of professional towing and roadside service available in the industry. Your Tesla is one of the most technologically advanced electric cars on the market. While you may hope you never need to use it, knowing it's there can give you peace of mind. But what exactly does Teslas roadside assistance cover and how does it work? However, you may need to pay for the cost of any repairs that you may require outside the Roadside Assistance coverage, such as a new battery or tire. Imagine if you or your family gets stranded in a strange area at night. But, if your situation requires a tow to a Service Center, there will be a fee for the tow. Get a quote on Commercial and Fleet plans. Thank you! All of the content you see on Compare.com is based on comprehensive analysis and all data is gathered and vetted from trustworthy sources. Tesla makes a roadside assistance service available all day for its customers in the event of any road incidents. Teslas advanced Tire Pressure Monitoring System keeps a close watch on tire pressure for you, and Teslas free roadside assistance means you wont have to struggle with a spare tire on the side of the road., Heres an explanation of the alternatives to a Tesla Model S spare tire brought to you by, comparison shopping.We'll also show you how to save on. Startup automaker Lucid is going after Tesla's share in the luxury segment with its Air EV. Learn about your Tesla ownership experience including designing and taking delivery of your car. Not so. Theres no problem with Teslas services. One of the essential maintenance measures is cleaning the car, so it remains spotless and stain-free. However, you must be in an area with internet (3G, 4G, or Wi-Fi) service for this to work. And if its not included, you can add it as an additional service for minimal cost likely not much more than a single service call from Tesla. CarChex. Roadside assistance can be requested using the Tesla mobile app. You can request immediate roadside assistance from the bottom of the Tesla app home screen. This is How To Fix Tesla Rear View Mirror! 2023 Compare.com. To call or reach Tesla Roadside Assistance, youll need to press the assistance button in your car or use the Tesla mobile app to reach a support representative. How soon do you need to insure a new car? www.tesla.com. He graduated with Latin honors from Virginia Commonwealth University, where he earned his Bachelor's Degree in Digital Journalism. A Tesla representative will answer and assist you if you call Teslas Roadside Assistance. How quick is Tesla Roadside Assistance? Contact Roadside Assistance to learn more or arrange a transport. Tesla 2023 However, you must be in an area with internet (3G, 4G, or, If they cannot unlock the vehicle remotely, roadside assistance will dispatch a trained tow. Tesla roadside assistance doesn't pay for any repairs made at service centers. Get instant quotes tailored to your needs - fill out our short form, today! Teslas free roadside assistance coverage has a range of exceptions to keep in mind. Find out how much you can save, today! If your Tesla breaks down and is undrivable due to a mechanical or technical failure covered under warranty, you can contact roadside assistance for a tow. Tesla Roadside Assistance in Australia: limitations? . Tesla Service experience with 2 flat tires in Big Bear area. so you can drive your Tesla to the nearest service center to have your. Been providing roadside assistance professionally for over 10 year. In general, its best to call as soon as possible to minimize wait time. -- those are the same thing in my book :biggrin: Aha! If you would like to be part of our growing network of roadside assistance professionals, you can check out our provider submission link here: I really appreciate the help getting service set up. Service Provider Application Roadside Service Providers such as Towing Companies, Roadside Repair and etc, please fill out the Independent Service Provider Application Form below. The Tesla Roadside assistance wait time is when you receive assistance from Tesla after requesting one through the Roadside Assistance. The time you have Tesla Roadside Assistance depends on the Model of the Tesla vehicle you have and the time of purchase. Its included in battery and drive unit coverage in Teslas New or Pre-Owned Vehicle Limited Warranty. Prices and services described above are latest available at the timeof publication and are subject to change without notice. None of Compare.coms content is ever influenced by the companies and brands we partner with. Tesla Owner's Club. The technician will visit your location to change your tire or provide any necessary repairs. Wait times can vary; a technician may take longer to arrive. If the service center determines a warrantable issue did not cause the malfunction, you will be charged for the towing on your repair bill. Punctured tyre- Tesla Assistance experience. Plus, Tesla roadside assistance does transfer to owners other than the original one. For a flat tire, transportation services are free of charge to the nearest Tesla Service Center, local tire repairfacility, or to your home provided these locations are within 50 miles (80 km) of the vehicle location. Additionally, Tesla designs this service to assist you in case of a flat tire, a dead battery, or if you run out of charge on the road. Plus, our EV buyers guide can help you determine if an EV is right for you. The technician will come to your location and provide you with a temporary key or program a new one on the spot. Get a custom quote for your fleet or business now, Individual and Vehicle Roadside Assistance Plans. doesnt cover it, this doesnt mean Tesla cant help. It is transferable to a new owner of the same vehicle provided that the coverage period hasn't expired. AutoFox provides Tesla roadside assistance for owners whose vehicles are under warranty or out of warranty. In any case, what negatively affected me about AAA was that after 40 years of membership, where we used their emergency road service maybe 10 times total, we had a problem with the battery of the Lexus and needed to call AAA twice in the period of three months (turned out to be a defective replacement battery that Lexus replaced for free). Compare.com does business in California as Comparedotcom Insurance Agency, LLC (License: 0I22535). In its initial filings, Tesla Insurance also included collision and liability car insurance discounts. If you're no longer under warranty, repairs or replacements are your responsibilities. Sounds like a lot of excuses, let's get to ordering. To request roadside assistance from your Tesla app: A warrantable breakdown of the vehicle that renders it un-drivable. Still searching for the perfect used EV? I just canceled AAA - oops. Driving Driving: Unmatched Digital Driver Assistance Our white-label roadside assistance, accident management, consumer affairs, and digital dispatch solutions are informed by deep industry expertise and insight from more than 12 million annual events. This service ensures that even if your car runs into an emergencytire-related or otherwiseyoull get the help you need quickly and efficiently, without scrambling for a spare tire and replacing it on your own., Tesla Roadside Assistance offers drivers 24/7/365 roadside assistance.